Our promise
The Reyds repair guarantee
A fridge repair is only worth what it holds. Every job we complete in Pretoria carries a written workmanship guarantee, a fixed price agreed before we open the appliance, and an honest answer when a unit is not worth saving.
Fixed quotes
Diagnosis first, then one price. No hourly creep and no surprise line items.
Written guarantee
3 months on workmanship, plus the full part warranty, handed over in writing.
Credited call-out
The assessment fee comes off the invoice the moment you approve the repair.
Honest verdicts
If replacing beats repairing, we say so and put the reasoning in writing.
Guarantee questions
What exactly is guaranteed?
The workmanship on every repair we carry out, plus the manufacturer warranty on any part we fit. If the same fault returns within the guarantee period, we come back and there is no second labour charge.
How long is the guarantee?
Workmanship is guaranteed for 3 months from the date of the repair. Parts carry the supplier or manufacturer warranty, typically 6 to 12 months, and we hand you the paperwork on the day.
What is not covered?
A different, unrelated fault developing later; damage from power surges after the visit where surge protection was declined; and any work another technician performs on the appliance afterwards.
Do I pay if you cannot fix it?
You pay only the assessment fee that was quoted before we travelled. If the appliance is not economical to repair, we tell you plainly and put it in writing so you can use it when replacing the unit.
Is the quote fixed?
Yes. Once we have diagnosed the fault on site, we give a fixed price for the repair. If we discover something else while inside the appliance, we stop and call you before spending another cent.
Book a guaranteed repair
Tell us what the appliance is doing. We reply with a time slot and an honest starting price — no call-out charge surprises.